FAQ

When should I order? At least 7 days before you arrive, so we can pack your kit and book your delivery.

How does delivery work? During the August and January intake weeks we deliver in our own van, building by building. At other times we use a Dubai courier. Add your arrival date, building and room number in the cart note.

Can my parents order for me? Yes. Anyone can order and pay; just use the student's name, building and room number.

I live in a women-only residence. Room Set-up is done by our female team members, or we leave your kit at reception.

Can I return items? Yes, unused items within 14 days of delivery. We collect them from your building.

Is payment safe? Yes. Checkout is handled by Shopify over a secure connection, and we never see your card details.